What is call forwarding?

Commonly known as a call diversion, call forwarding is a feature that helps business to direct their incoming calls to different numbers. This can be caused by various reasons discussed below.

Call forwarding features can be used in various situations such as the unavailability of users to receive calls, postpone the receipt of calls, no network coverage or busy telephone lines, or businesses who want to continue using a published telephone number but shift to different operators. You can find detailed knowledge about call forwarding via numberdock.

This system even allows businesses to continue calls to several telephones simultaneously. In addition, calls can also be directed to Voicemail with a predetermined message. In other words, the main purpose of call forwarding is to ensure that all incoming calls are directed to the right terminus at the right time!

Business call forwarding technology ensures that the organized and coherent call flow is maintained in all groups of different users associated with an organization.

Type of call forwarding

1. Implementation without conditions 

Because the name itself shows, forwarding without the requirement to direct all your incoming calls to different calls. This means that every single call on your cellphone will be diverted to another number, as specified by you.

2. Conditional call forwarding

Apart from the mentioned above, there are other types of application forwarding features operating under certain conditions that have been determined. This is mainly known as a conditional call forwarding.